FAQs

Findings and relevant information from monitoring and support tasks are displayed on your Qlik Caddy Dashboard.  The Qlik Caddy Dashboard provides a consolidated view of trends, flags, and predefined metrics to keep you informed 24/7.

Additional to the regular support, a monthly meeting will be held to review current projects and initiatives for which the BI Team On-Demand service may be required.

The Qlik Caddy team will be available and ready to assist you with any technical support via email or phone within the time frame specified in your Qlik Caddy Agreement and under the preferential SLA offered.

Yes. Our comprehensive Support offering encompasses Qlik View, Qlik Sense, NPrinting, and Qlik Analytics Platform. Our Support Model also covers 4 core areas: ETL, Databases, Data, and reporting.

Most of our customers have between 2 and 4 Business Intelligence tools. The Qlik Caddy Team assists with recommendations and provides best practices on how to manage governance, handle support, and optimize processes with multiple BI tools.

Besides, we offer Analytics Turbo, the Support package for Power BI users. Analytics Turbo has a structure, approach, and benefits similar to Qlik Caddy. Thanks to the economy of scale and our experience with these 2 BI leading tools, we offer a discount on general support when companies need both packages. To learn more about Analytics Turbo, visit www.analyticsaas.com

Qlik Caddy is part of a network of Business Intelligence & Data companies. We can refer you to one of our partners who can offer agnostic tool selection advice and consulting services for other technologies.

What our partners do:

• BI Strategy & Data Governance Consulting
• Infrastructure Design & Technology Selection
• Custom BI Development and Implementation Professional Services
• PM and BA Services
• Custom Application Development
• Support & Application Management Services
• Cloud Data Migration

No, the scope of Qlik Caddy is only at the software level. As part of our processes and as a result of maintenance and support analysis, we offer hardware recommendations, but we do not make any adjustments.

Qlik Caddy is the result of many years of experience working with Qlik Customers, implementing Qlik products, and assisting BI endevours that drive business results for our clients. We have designed the most complete array of support services, automated activities, monitoring tools, and professional assistance that allow you to focus on the core of your BI projects while we do all the rest.

We have also identified the best-in-class out of the box features that will add value to your analytics processes. Our objective is to achieve the highest performance of your Qlik products by applying best practices and taking advantage of add-on features that maximize the value of all your Qlik solutions.

Our comprehensive and proven service offering leverages the benefits of having an experienced support partner to contribute to the overall management of your Qlik environment easily and cost-effectively, without having to hire specialized or additional resources.

The monthly Support fee includes support and maintenance activities plus free access to the add-on features specified in your package, Qlik Caddy or Qlik Caddy Enterprise. For project work and development, Qlik Caddy offers Agile on-demand with a preferential hourly rate.   You will pay only for what you use, for any development work needed on a monthly basis. This keeps you in control of your budget and enables faster and better rollouts.

Qlik Caddy enables your team to stay focused on core BI activities. With Qlik Caddy, you allow your team to do what they do best avoiding the hassles associated with maintenance and support. Qlik Caddy provides your company with expertise, talent, and tools to manage your environment while your team takes care of what adds value to your Analytics processes.

Our comprehensive and proven service offering leverages the benefits of having an experienced support partner to contribute to the overall management of your Qlik environment easily and cost-effectively, without having to hire specialized or additional resources.  You can stay focused on the core of your BI projects while we do all the rest.

As soon as you start with Qlik Caddy, our team conducts an initial and detailed review of your environment and schedule the Kick-off meeting to discuss initial findings and establish an action plan to start with the support and maintenance services.

Findings and relevant information from monitoring and support tasks are displayed on your Qlik Caddy Dashboard.

The Qlik Caddy Dashboard provides a consolidated view of trends, flags, and predefined metrics to keep you informed 24/7.

Additional to the regular support, a monthly meeting will be held to review current projects and initiatives for which the BI Team On-Demand service may be required.

Qlik Caddy Team will observe the strictest possible rules of confidentiality and professional conduct. The assigned personnel will sign and be held accountable to a Non-Disclosure Agreement.

Yes. Our team has the expertise to provide you with advice and best practices before, during, and after the migration.  You can also rely on BI Team On-Demand for project work.

Qlik Caddy is a solution for companies of all sizes, across all industries and geographies.

Our support staff will be happy to escalate to Qlik any break-fix code issues on your behalf. We have preferential SLA as a Qlik Elite Partner. We handle all the Ticket Escalation Process with Qlik and communicate the solution to you.

Our comprehensive Support offering encompasses Qlik View, Qlik Sense, NPrinting, and QAP Qlik Analytics Platform. Our Support Model also covers 4 core areas: ETL, Databases, Data, and reporting.